Service

Improve your service management

BORA BS Service is a modern technological environment for operational service. This allows you to organize service activities as self-monitoring workflow customer service and manage resources effectively.

BORA BS Service serves the specific activity of the reception and processing of service orders in scenarios of operational service, call center, performance warranty and scheduled maintenance.

Data File

At the object of servicing, each product has commercial record, containing customer information, supplier, delivery times and service components of the product and conditions of servicing, technical and operational characteristics.

Processes

The process is initiated by the emergence of the service event and phases of development of acceptance of the order, appointing the service team, definition of material availability and necessary service operations.

The process is finalized with the preparation of an invoice for customer with specified input and operations, in light of the conditions for payment, automatically drawn Storage documents and automatically calculates the earnings of service workers.

Roles

The service is performed by employees with different roles, such as the security system allows only authorized actions of employees.

BORA BS Service has specialized mode for auto services, taking into account the specifics of car repair services. In AUTO Service supported data file for Brands / Models / modifications to take account of specific operations for each of them. In the nomenclature of spare parts maintain replacements.